Refund policy

RETURN AND REFUND POLICY

Last updated: 27 August 2026

We hope you are satisfied with your purchase. If you change your mind, consumers purchasing through SportAndFashion.eu may exercise the statutory right of withdrawal as described below.

This policy does not limit any mandatory consumer rights available under applicable European Union or national law.

1. 14-Day Right of Withdrawal

Consumers generally have the right to withdraw from an online purchase within 14 days without giving a reason.

For goods, the 14-day withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

Please contact:

support@sportandfashion.eu

and include your order number and a clear statement that you wish to withdraw from the purchase.

2. Returning the Products

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw, unless otherwise required by applicable law.

Returns should be sent to:

SportAndFashion.eu – Returns
63 Kazbek St.
Triaditsa District
1680 Sofia
Bulgaria

We strongly recommend contacting us before shipping a return so that we can correctly identify and process it.

3. Return Shipping Costs

For ordinary returns made under the 14-day right of withdrawal because you have changed your mind:

The customer is responsible for the direct cost of returning the goods to us.

We do not provide prepaid return labels for ordinary change-of-mind returns unless we expressly agree otherwise.

We recommend using a tracked shipping service and retaining proof of postage until the return has been completed.

This rule does not affect your statutory rights where a product is defective, damaged, incorrect or otherwise does not conform to the sales contract.

4. Condition of Returned Products

You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning, similar to what would normally be permitted in a physical shop.

Products should be returned with their accessories, components and, where reasonably possible, original packaging.

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by applicable law.

For footwear, we recommend trying shoes on only indoors and on a clean surface.

Products showing signs of outdoor wear, excessive use, washing, alteration or damage caused after delivery may be subject to a deduction for diminished value where permitted by law.

5. Refunds

If you validly withdraw from the contract, we will reimburse the payments due to you in accordance with applicable consumer law.

Where required by law, this includes the cost of the least expensive standard delivery method offered for the original order.

If you selected a more expensive delivery option, such as express delivery, we are not required to reimburse the additional amount above the cost of our standard delivery option.

The customer remains responsible for the direct cost of returning the goods in an ordinary change-of-mind return.

Refunds will generally be issued using the same payment method used for the original transaction unless otherwise agreed.

We may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first, where permitted by applicable law.

6. Partial Returns

If you return only some products from an order, we will refund the price paid for the returned products.

Original delivery charges may not be refundable for a partial return where the delivery charge would have been payable for the products you keep, subject to applicable law.

7. Defective, Damaged or Incorrect Products

The ordinary change-of-mind return rules above are separate from your statutory rights concerning defective or non-conforming goods.

If you receive a product that is defective, damaged, incorrect or otherwise does not conform to your order, please contact:

support@sportandfashion.eu

Please provide:

your order number;
a description of the problem; and
photographs where reasonably necessary to demonstrate the issue.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, price reduction, contract termination or refund.

Customers will not be required to bear return costs that the seller is legally required to cover for defective or non-conforming goods.

8. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain goods where an exception provided by applicable law applies, including, where relevant:

goods made to the customer's specifications or clearly personalised;
sealed goods not suitable for return for health-protection or hygiene reasons where the seal has been removed after delivery;
other products expressly excluded from the statutory right of withdrawal by applicable law.

Any relevant exception will apply only where legally permitted.

9. Exchanges

We do not guarantee direct exchanges.

If you require a different size, colour or product, please contact Customer Service. Depending on availability and our current procedures, you may be asked to return the original product and place a new order.